Leyda Martinez de la Mata

Originally from La Habana, Cuba, Leyda Martinez de la Mata is the Executive Staff Assistant for the Faculty Enrichment Center since 2019. She earned a Bachelor Degree in English Education from the "Enrique J. Varona" Higher Pedagogical Institute in Cuba in 2006. In the past, she taught English Language at the University and High School levels in Cuba. Later on Leyda served as a Consular Assistant, Team Visa Assistant and as a Public Diplomacy Administrative Assistant at the United States Embassy in Cuba. Before joining the University of Cincinnati in 2019, Leyda was a Licensing Representative at Ameritas Life Insurance Corporation in Cincinnati, Ohio. 

Bachelor of Arts in English Education: ENRIQUE JOSE VARONA HIGHER PEDAGOGICAL INSTITUTE Havana, Cuba, 2006 (English Education)

2019 - Executive Staff Assistant at the Faculty of Enrichment Center (FEC), • Serve as the first point of contact for the FEC. • Provide administrative support to the FEC Office including P-Card allocations, business transaction processing, submission of monthly expense reports via SAP Concur, ordering of supplies via GBEX and PACE software under the Requisitioner role. • Manage the FEC email account and correspondence. Respond to requests sent by UC Faculty, UC Staff and other contacts. • Assist UC Faculty and Staff in booking the FEC Conference Rooms for Workshops Series, Major Events, regular Meetings and Training sessions. Provide additional support to our visitors with major events or as needed. • Manage the FEC Programs Calendar and work closely with presenters on the coordination and logistic of programs/events. Gather programs description, prepare promotional materials, create Qualtrics surveys to share with participants, schedule programs/events in Faculty OneStop and in the FEC Bearcats Landing website, advertise upcoming sessions, send the programs/events Reminder and Evaluation Survey emails to participants per session, assist with the set-up of Conference Rooms and purchase refreshments and meals to offer during programs/events. • Support the FEC marketing process by creating promotional materials via the Canvas website, managing the FEC social media accounts such as Twitter and Facebook, posting of photos and multimedia signs via the Digital Signage Software, sending bi-weekly Programming and Special Events emails to UC Faculty and Staff, and representing the FEC during other UC events. • Act as a moderator and support our partners during the presentation of virtual programs hosted by the FEC, such as weekly the WebEx Breakout Training Sessions presented by IT@UC partners during Covid-19. • Provide administrative and marketing support to our partners in the scheduling and logistic of the weekly Consultation Hours hosted by the FEC. • Act as the Site Manager for the FEC Bearcats Landing Website. Maintain the page, news posts, content, information, images, events calendar and marketing materials updated. • Provide IT technical assistance to presenters and visitors during programs/events or meetings where the FEC technology resources are needed. • Responsible for creating Zoom and WebEx links for programs/events offered virtually by the FEC to UC Faculty and Staff. • Gather and maintain monthly records of the FEC space usage and workshop participation data. • Distribute the Inclusion Survey monthly to the FEC visitors and workshop participants. • Support Provostal affinity groups, the Black Faculty Association, the Latino Faculty Association, the LGBTQ+ Faculty, and Staff Association, and the Emeriti Association by assisting with events planning, administrative tasks, purchases, promotions, providing fiscal and operational support, communications, and other duties as requested by the affinity groups and approved by the Executive Director., UNIVERSITY OF CINCINNATI, Cincinnati, Ohio

2017 -2019 Field Licensing Representative at the Field Licensing and Compensation Department, • Responsible for the contracting and licensing process between Ameritas and Spanish Speaker Agencies and Agents. Maintain a good working relationship with these Agencies. • Process contracting paperwork for managers, agents, brokers and licensed representative of corporation, especially in the Independent Distribution Channel, with 1K+ clients’ profile. • Build and maintain cases in Agency Management Software database and assign Agent Numbers, notify agency about agents’ pending requirements, code compensation hierarchies and compensation information into Spreadsheets, enter Direct Deposit information into Producer Lifecycle and Credential Management Software. • Process and review background investigation reports through Insurance Industry Background Investigation portals: Debit Check, Selection.com, Bridger Insight and Finra; and escalate cases for review as needed. • Process Pre-Adverse, Reconsiderations and Denial cases. • Maintain thorough knowledge of state regulations regarding licensing for individuals and corporations, commission payment, and pre-license education. • Confirm agents’ and agencies licenses through the National Insurance Producer Registry and in the License States Appointments websites. Process requested licensing appointments via Vertafore, an Insurance Software for Agencies and Brokers. Collect pre-license education information, schedule examinations, complete applications, confirm approval and submit fees. • Activate agents, corporations and agencies profiles in the system, complete cases, send Final Welcome Letters and Compensation Schedule Rank documents, confirm Hierarchies and maintain the compensation system records to pay compensation in accordance with contractual agreements. • Contract maintenance: contract changes, amendments, special compensation and terminations which include notification to the agent and state insurance departments. • Provide authorization for agent or record changes: determine whether request is in compliance with contractual obligations, whether policies should be changed for compensation and/or servicing, and whether compensation adjustments are necessary. • Provide assistance on various contract/finance plan provisions, and licensing/examination requirements. • Manage the department correspondence with the Field via daily phone calls, emails and Home Office visitors., AMERITAS LIFE INSURANCE CORPORATION, Cincinnati, Ohio

2016 -2017 Administrative Assistant at Ameritas Miami Agency, • Assist agents in the preparation of insurance proposals and supporting documentation for the meetings with prospect clients. • Gather clients’ information, schedule Physician Appointments, and request Inspection Reports and additional documentation. • Prepare Permanent and Term Proposals Illustrations thru Life Design Software and other Insurance Websites. • Process and submit new policies applications to the Insurance Company for underwriting review. Review applications and additional documentation for accuracy and verify compliance with the state forms. Manage 500+ clients’ profile and maintain in the Database updated regarding clients’ personal and contact information, policy applications, beneficiary information, delivery receipts and changes throughout the life of the policy, among others. • Provide accurate and professional customer service: handle Home Office and clients’ inquires via phone calls, emails and regular mails in both English and Spanish language, and in a personalized, precise and timely manner. • Administrator of Smart Office database - EBIX CRM. Set, Run and Work with Dynamic Reports for internal reporting purposes. • Key person in the Migration and Synchronization to Microsoft Office provided by Hostway Email Exchange Server., AMERITAS LIFE INSURANCE CORPORATION, Miami, Florida

2015 -2015 Public Diplomacy Office – Public Affairs Assistant, • Manage the Public Affairs Officers and the office phone calls regarding the different services the Public Diplomacy Office provides. • Maintain the Public Affairs Officers’ agendas updated, coordinating appointments, interviews and meetings for the department. • Manage the Public Affairs Officers’ correspondence. • Assist the Public Affairs Officers, important guests and department staff, in coordinating official and personal travels, within and outside Cuba and USA territories, including reservations of the flights, lodging, meals, transportation, itinerary, budget, expenses report and others. • Translate official communications, documents, and other diverse requests in English and Spanish, between the American and Cuban community as well as between the American and Cuban Government. • Provide support and preparing periodic reports on the PD Office budgeting and the office petty-cash. • Assist and develop remarkable projects focused on the Education and Cultural interchange. • Supervise and assisting with organization and coordination of meetings, seminars, and other events. • Coordinate and publicizing community outreach major events with key contacts in the Cultural, Educational and Political fields, in order to promote and improve the relations between the American and Cuban community. • Conduct research via phone calls, online reviews and visiting the sites, in order to gather as much information that could bring new ideas and plans to improve the event planning and development. • Prepare the guests and registration lists, designing, producing and delivering the Invitation Cards, following up on the RSVPs and the VIPs guests, handling the seating cards and arranging guests’ transport to the location of the event. • Carry out logistics of events, ensuring that events go as planned, managing on-site arrangements for the event, coordinating the appropriate decoration, catering services, audiovisual equipment, life music, welcoming speeches and others, and following up on events outcomes through the news, social media, including Facebook, Twitter, etc. • Keep track of the events budget including receipts, checks, invoices and others. • Maintain and updating PD databases and contact management system mailing list. • Control of the department supplies and other materials. • Provide administrative support for general department duties and operations as requested, including typing, filing, mailings, organizing, among others., UNITED STATES EMBASSY , Havana, Cuba

2010 -2015 Consular Office - Team Leader and Visa Assistant, • Specialist on Immigrant and Non-Immigrant Visa Applications processes. • Develop, plan and organize Customer Service Team Operations to ensure the effective functioning of the visa application process. • Customer Service: Handle Congressional and General Public correspondence and phone call inquiries on Consular Services, in both English and Spanish languages. • Prepare applicants’ cases for interview appointments; include data entry in consular systems. Clerical duties including data entry, capture applicants’ electronic photo, provide support at the Consular waiting room during interviewing time, notify about the pending requirements, keep applicants’ files correctly updated, provide status on pending cases, process expedited and congressional cases. • Maintain applicants’ electronic cases correctly updated in the database. • Provide assistance at the American Citizen and Immigration Service Department (ACS) • Back up for Consul General’s Executive Secretary, UNITED STATES EMBASSY , Havana, Cuba

2009 -2010 Customer Assistance in Patent Renewing Process, TRADEMARK AND PATENT OFFICE ADVISORS – CLAIM S.A., Havana, Cuba

2002 -2009 Teacher of English Language, CARLOS J. FINLAY HIGH SCHOOL, Havana, Cuba

2005 -2006 Assistant Professor of English Language, ENRIQUE JOSE VARONA HIGHER PEDAGOGICAL INSTITUTE, Havana, Cuba

2015 -2015 USA Department of State. Length of Service USA Department of State Type:Recognition

2014 -2014 USA Department of State. Mission Group Honor Award USA Department of State Type:Recognition

2014 -2014 USA Department of State. Management Award. Create Value USA Department of State Type:Recognition

2014 -2014 USA Department of State. Leadership Award. Model Integrity USA Department of State Type:Recognition

2013 -2013 USA Department of State. Leadership Award. Communicate USA Department of State Type:Recognition

2013 -2013 USA Department of State. Leadership Award. Lead by Example USA Department of State Type:Recognition

2012 -2012 USA Department of State. Leadership Award. Learn Constantly USA Department of State Type:Recognition

2020-2020 Purchasing and Contracting Exchange: eProcurement, UNIVERSITY OF CINCINNATI, , Cincinnati, Ohio

2020-2020 CONCUR: P-Card and Reimbursement of Non-Travel Expense Report and Approver Training, UNIVERSITY OF CINCINNATI, , Cincinnati, Ohio

2017-2020 ACS Designation, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2020-2020 Marketing in Financial Services, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2019-2019 FLMI – Insurance Fundamentals, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2019-2019 Underwriting Financial and Life Training , AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2019-2019 LOMA 302 – The Policy Lifecycle: Insurance Administration, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2018-2018 LOMA 101 – Customer Service for Insurance Professionals, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2018-2018 LOMA 291 – Improving the Bottom Line: Insurance Company Operations, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2017-2017 LOMA 281 – Meeting Customer Needs with Insurance and Annuities, AMERITAS LIFE INSURANCE CORPORATION, , Cincinnati, Ohio

2014-2014 PK323 – Classified and Sensitive Information: Identifying and Marking, UNITED STATES EMBASSY , , Havana, Cuba

2014-2014 RP259 – FSN Supervisory and Manage Skills – Beyond the Basics, UNITED STATES EMBASSY , , Havana, Cuba

2014-2014 RP248 – Foreign Service National Supervisory Skills, UNITED STATES EMBASSY , , Havana, Cuba

2014-2014 RP123 – Managing Customer Service, UNITED STATES EMBASSY , , Havana, Cuba

2013-2013 Dealing with Irrational Customers and Escalating Complaints, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 Customer Service Fundamentals: Building Rapport in Customer relationship, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 Customer Service over the phone, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 Facial Examination Online Training, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 PC544 – Detecting Fraudulent Documents, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 PC128 – Detecting Imposters, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 PC102 – Immigrant Law and Visa Operations, UNITED STATES EMBASSY , , Havana, Cuba

2012-2012 PC406 – Consular Officer's role in Combating Human Trafficking, UNITED STATES EMBASSY , , Havana, Cuba

2011-2011 PA459 – Protecting Personally Identifiable Information (PII), UNITED STATES EMBASSY , , Havana, Cuba

2011-2011 PA453 – Ethics Orientation for new locally employed staff, UNITED STATES EMBASSY , , Havana, Cuba

2011-2011 Using E-mail and Instant Messaging Effectively, UNITED STATES EMBASSY , , Havana, Cuba

2011-2011 CUST05A02 – Fundamentals of Exceptional Customer Service, UNITED STATES EMBASSY , , Havana, Cuba

2010-2010 COMM 18A01 – Essential Skills for Professional Phone Calls, UNITED STATES EMBASSY , , Havana, Cuba

2010-2010 PC120 – Consular Task Force Basis, UNITED STATES EMBASSY , , Havana, Cuba

2010-2010 Postgraduate Course on Public Relations, Foreign Trade Ministry of Cuba, , Havana, Cuba

2007-2007 English for Business, Foreign Trade Ministry of Cuba, , Havana, Cuba

2006-2006 Advanced Course on Use of English, Reading and Writing, Foreign Trade Ministry of Cuba, , Havana, Cuba

2006-2006 Advanced Course on Oral English Expression, Foreign Trade Ministry of Cuba, , Havana, Cuba

2006-2006 Reading and Writing. Use of English , Foreign Trade Ministry of Cuba, , Havana, Cuba

2005-2005 Advanced Course on English Listening and Pronunciation, Foreign Trade Ministry of Cuba, , Havana, Cuba

2005-2005 Course on Negotiation, Federation of Cuban Women, , Havana, Cuba

2004-2004 Course on Management, 2004, , 2004

2003-2003 Advanced Course on English Conversation, Foreign Trade Ministry of Cuba, , Havana, Cuba

Faculty Enrichment Center - Langsam 540
University of Cincinnati
Cincinnati  Ohio, 45221
Phone: 513-556-7324
marti3ld@ucmail.uc.edu