Jamie Lee Heck

• 10-2014 to Present, Assistant Director, Graduate Programs, University of Cincinnati, College of Nursing
• 10-2016 to 10-2014, Program Manager, Graduate Programs, University of Cincinnati, College of Nursing
• 09-2010 to 09-2013, Program Coordinator, Graduate Programs, University of Cincinnati, College of Nursing
• 09-2009 to 09-2010, Academic Advisor, University of Cincinnati-Clermont, College of Nursing
• 07-2005 to 09-2009, Academic Advisor, Kent State University, Student Advising Center
• 10-2004 to 06-2005, Academic Advisor, College of Mount St. Joseph, Registrar's Office
• 08-2003 to 05-2004, Graduate Assistant, Kent State University, Kent State University, College of Education
• 08-2001 to 05-2003, Graduate Assistant, Xavier University, Center for Career and Leadership Development
• 08-2000 to 08-2003, New Business Underwriter, MetLife Small Business Center

Bachelor of Arts: Northern Kentucky University Highland Heights, KY, 2000 (English, French, and Psychology Minors, Honors Concentration)

Master of Education: Xavier University Cincinnati, OH, 2003 (Human Resource Development)

Education Specialist: Kent State University 2004 (Higher Education Administration)

PhD: Kent State University 2010 (Higher Education Administration)

Graduate Certificate: University of Cincinnati 2014 (Leadership in Online Learning)

05-1997 -08-2000 Customer Care Representative, • Assisted customers with their air travel plans and utilized salesmanship skills to sell products / services; assisted customers with inquiries about programs and policies. • Proactively shared job knowledge with newly hired employees, working as Subject Matter Expert. • Contacted customers to advise of irregular weather and change in itinerary; used troubleshooting skills to accommodate on alternate services., Delta Air Lines, Northern Kentucky University Call Center, Highland Heights, KY

08-2000 -08-2003 New Business Underwriter, • Analyzed requests for Life, Dental, Short-Term, and Long-Term Disability proposals from brokers, assessing needed information and identifying good case characteristics. • Worked in a timely and efficient manner to provide the best quality to our customers while remaining attentive to loss ratios and sales objectives. • Participated in various training sessions provided by MetLife and outside organizations to increase knowledge and experience in the Insurance industry., MetLife Small Business Center, Cincinnati, OH

08-2001 -05-2003 Leadership - Graduate Assistant, • Developed and published quarterly Making the Connection newsletter sent to current students, alumni, faculty members and administrators. • Experienced in resume development and career advising. • Co-advised the Peer Leadership Team, Emerging Leaders Retreat, ADVANCE Leadership Series, and other specialized advising and leader training programs. • Coordinated and implemented workshops to help foster student development and collegiate success., Xavier University, Center for Career and Leadership Development, Cincinnati, OH

08-2003 -05-2004 Academic Advisor - Graduate Assistant, • Provided academic advising to prospective and current students in the College of Education. • Responded to student inquiries and resolved problems regarding curriculum guidelines, prerequisite requirements and academic program changes. • Formulated and maintained individual student records, updating and evaluating files., Kent State University, Office of Student Services, College of Education, Kent, OH

10-2004 -06-2005 Academic Advisor, • Provided developmental advising to undeclared students, aiding in their transition and adjustment to college. • Processed, updated, and reported Early Warning/Midterm Warning Reports, which enhanced students’ and advisors’ awareness of potential academic difficulties. • Instructed CED 150: Career Exploration for Undeclared Majors for freshmen and sophomore students who have not selected a major, with emphasis on self-exploration and decision-making. • Processed and distributed change of major forms, academic action letters, and dean/merit awards. , College of Mount St Joseph, Registrar's Office, Cincinnati, OH

07-2005 -08-2009 Academic Advisor, • Advised current and prospective Arts & Sciences and Exploratory students regarding interpretation of placement assessment, curriculum requirements related to academic objectives, career options, and registration procedures. • Advised transfer Exploratory students, reviewing transfer evaluation and applicability of transfer credits to a degree at Kent State University. • Taught Destination Kent State: First-Year Experience course (1credit hour). • Reviewed student academic progress and recommended actions regarding academic and career goals. • Explained the application of university policies and procedures. • Assisted in the planning and implementation of intervention, referral, and retention programs for students. • Represented the Student Advising Center on various committees throughout the university. • Oversaw the selection, training and performance of three graduate assistants as their supervisor. • Developed the Graduate Assistant Training Manual. • Co-created the Freshman Reinstatement Intervention Program, focusing on advising, tutoring, and mentoring., Kent State University, Student Advising Center, Kent, OH

08-2009 -To Present Academic Advisor, • Advise Pre-Nursing students working toward the completion of a Bachelor of Science in Nursing degree. • Review academic planning and map academic progress with students toward their educational goals. • Advise Nursing students completing the Bachelor of Science in Nursing degree. • Teach Success in College and Nursing I course (2 credit hour)., University of Cincinnati, Clermont College, Batavia, OH

Invited Presentations

(2014. ) Social Media and Students: #policy #justsayin (Commission Sponsored: Technology in Advising) .NACADA National Conference, Minneapolis, Minnesota. Level:National

(2012. ) Don't Give Up on Me: Exploring the Needs and Experiences of Academically Reinstated Students .NACADA National Conference, Nashville, Tennessee. Level:National

(2012. ) “A Timex Watch in a Digital Age”: Transforming Advising in Distance Education .NACADA National Conference, Nashville, Tennessee. Level:National

(2008. ) The Great Generational Divide: When X and Y Are Your Co-Workers .NACADA National Conference, Chicago, Illinois. Level:National

(2008. ) The Great Generational Divide: When X and Y Are Your Co-Workers .NACADA Regional Conference, Grand Rapids, Michigan. Level:Regional

(2007. ) Career Advising: On Tap for Success .NACADA Regional Conference, Milwaukee, Wisconsin. Level:Regional

(2006. ) The Process of Selecting a Major: A Study of Exploratory Honors Students .NACADA National Conference, Indianapolis, Indiana. Level:National

(2005. ) A Gamble Worth Taking: Retaining the Adult GED Graduate in Higher Education .NACADA National Conference, Las Vegas, Nevada. Level:National

(2014. ) Perspectives from the Search Committee .OCPA/OASPA Annual Conference, Worthington, Ohio. Level:State

(2013. ) Perspectives from the Search Committee .OCPA/OASPA Annual Conference, Worthington, Ohio. Level:State

(2012. ) “A Timex Watch in a Digital Age”: Transforming Advising in Distance Education .OCPA/OASPA Annual Conference, Worthington, Ohio. Level:State

2007 NACADA Scholarship

2008 NACADA Outstanding New Advisor Award

2009 NACADA Research Grant

• 2008 NACADA Assessment of Academic Advising Institute, San Diego, California, Attendee,